More Central Vacuum Information

Central Vacuum Hose Solution

We live near a nature reserve and from time to time the fire department will stage "control" fires to burn away the underbrush.  Roger likes to call them "out of control" fires, because on more than one occasion, they have underestimated the wind and large sections of the woods have been badly damaged. 

At Central Vacuum Stores sometimes things happen that we have no control over, but I can assure you our customers never get burned.  Almost every item you see on our website is in stock, available for immediate purchase.  However, there are times when circumstances beyond our control leave us with out of stock or back-ordered products.  When this happens we will always call you immediately and let you know the situation and the estimated time of arrival for the out of stock product.  Here is an email from a recent customer who experienced this first hand...

Excellent customer service...placed the order online...got a call that the 30ft hose ordered was not in stock but would ship the 35ft model at the same price if that was ok.  It was, it shipped and arrived as promised.

We do have a great interactive hose finder on our site...So be sure to take a look if you are searching for a new hose.

See Interactive Hose Finder

Central Vacuum Replacements are Hassle Free

I wanted to share this recent email from a satisfied customer.  He purchased a Nutone central vacuum hose from us and after 9 months it stopped working.  This is not usual with Nutone hoses, but we all know, things happen. Nutone stands behind their products, just make sure if you want a genuine Nutone hose, that the hose you are buying is actually manufactured by Nutone.  Some Internet companies sell off brand hoses and represent them to be Nutone hoses. A Nutone hose will come in a box that has the Nutone name printed on the box along with the Nutone part number.  Also, all Nutone hoses have the name Nutone printed on the hose. We sell different brand hoses that fit Nutone, but on our site the manufacturer is always listed.  As a matter of fact, when you are purchasing a large item on the Internet you may want to check with the manufacturer before you buy and make sure they recommend the company you are planning to buy from. Legitimate dealers will always stand behind what they sell you.  At Central Vacuum we are a factory authorized dealer for all the brands we feature on our website, so replacements are always hassle free.  Read this customer's experience.

"I was highly pleased with my recent experience with a Nutone central vacuum hose that was not working.
I purchased the hose from centralvacuumstores.com nine months prior to when it stopped working. The return information that Debra sent me worked well and I received a replacement hose in about a week after I returned it. Not only that, but a brand new hose sock was included in the delivery.
What a pleasant surprise to experience a no-hassle replacement action. I would certainly recommend purchasing central vac items from your company."
John H.
Locust Grove, Virginia

Central Vacuum Customer Reviews

Hey Renee,  Yes we received the hose.I t will reach to all corners of the house.We leave the original one upstairs. Are we lazy, or what?  Kinda like having to cancel the cruise control on the highway, a lot of effort to push a button or hit brakes to slow down.What a convenience it is to be able to plug one socket and reach the entire east half of  the house and lanai, then move it once to complete the west side.Remember of Momma ain't happy,nobody is happy,especially pops. The whole online  order,phone call and shipping was great.You guys get an A+ in my book.Thanks for a great product.  Joe

We had some damage to the product...but have worked out a solution for all concerned....your service and customer care is VERY good kudos Bob

I want to commend your company on the customer service that you provided and ease of ordering my central vacuum replacement parts.  Your web site walked me through the process and allowed  me to choose the correct parts quickly.  I had them within a few days and everything arrived in perfect condition.  Thank you, Debbie

Thank you for taking care of my carpet brush. It is working just great and I appreciate your excellent customer service department, everything went smoothly. Thanks for the site also, in the future I'll check you folks for attachments as I need them.  Mae

I have gotten everything installed and my wife is tickled with her new central vacuum system. Your company did a great job of getting my order in a short time and was helpful when I had questions. I will definitely come back as a customer when I need something.Thanks! Dan

We are enjoying our new vacuum, never thought I would say that.  Everything is great. The service was outstanding. Thank you so much. Sue

Renee, Your tech support for the installation was excellent. System is up and running ! Thanks, Dick

Everything is fine so far.  I'll be installing the equipment in about two months when my garage addition gets that far along. I already have you guys set up in my favorites.  You've been there for  about a year since my son and I purchased the equipment for his new house and we installed it.  It  is working great in his house.  So now I'm getting what I need for my garage addition and, while I  have the opportunity, adding it to the main house.  I'll be ordering the power unit shortly. You have great equipment and are fantastic to deal with.  I thank you again for that. Cliff

I love the new vacuum.  It is so lightweight that the once dreaded chore of vacuuming the carpet is no more!  It is also great for those people who have dogs and worry about the carpet staying  clean.Sincerely, Cynthia

Thanks for your great service and prompt delivery. My wife was just delighted. After she received it, she used it right away. She was so pleased that she called me at the office just to thank me for getting it for her. Thanks Central Vacuum, for letting me “take the credit” for the unit I bought from you.  A Guaranteed Repeat Customer

A Central Vacuum Hose is Something we "Knows"

Sorry for the goofy title of this post, but I couldn't resist.  I've gathered some recent emails from satisfied customers who purchased replacement central vacuum system hoses from us.  We are more than happy to talk to you about which hose to purchase for your system.  You can call us at 1-800-221-8227.  Or you might want to look at our interactive Hose Finder.  We sell tons of hoses to folks that use this tool to make sure they are ordering the correct product. We are the central vacuum experts...Here's the proof...

We got everything we ordered and quite
fast too.  The hose is a bit different than my original, but is better.  I
also ordered a "new" attachment that uses the SWIFFER cloth as it vacs and
that is great.  That was not available when we installed our vac.  Thanks
again for your help and the quick and correct service we got.  I will keep
your web link in my favorites.
A very pleased customer
K. Wennerberg
*****
Thank you Renee!
We love the replacement hose & attachments.... Especially the upholstry tool.  Thank you for recommending the garage kit & saving us $$$.  We really didn't know how to replace the worn out parts until I found your company online.
Can't say enough to thank you & your company!
Linda
*****
I just wanted to thank you for your excellent customer service regarding my vacuum hose problem.  I received the new hose last week.  It is nice to know that in this day and age, there are still companies like yours that offer good old fashioned service to their customers.  You will definitely be our number one choice when we need anything else.
Thanks Again,
C. Northam
*****
Hi Renee
Thanks for the email, everything is wonderful,  Its so good to have the
right hose !!!!!!  It was a constant struggle with the other one that I
ordered which was the incorrect one.
Thanks for all your help
Regards
Linda
*****
I love the new hose and attachments for my central vac.
Scott
*****
Thanks, Renee! We love the new vacuum head and hose! I can't believe how we
strung along with the old one! You have great service...we received the unit
as promised. Your company is definitely in my favorites folder!
Nancy
*****
Thanks so much for all your help.  The hose that you sent me was absolutely perfect.  I had no information to give you, and you sent exactly the right thing.  I thank you and my floors thank you.
Great service!
Tracy W.
*****
The vacuum is working great.  My daughter and her husband bought a 25+ year old home that had a Black and Decker central vacuum system.  The owner said that it did not work and had not worked for a long time, and so she had gotten rid of all of the hoses and accessories.  I was able to run down the problem with the central system, loose wire at one of the connection locations and got the system back working.  I found your web site and ordered the hoses and accessories.  They work great.  My daughter loves the ease of vacuuming her house, it has four different levels, her husband loves it because he can watch TV while she is vacuuming, her 11 month old twin boys like it because it is quiet and does not scare them.  So all in all it is a big hit.
E. Porter

Beam Central Vacuum Replaced with Imperium Leaves Customer Happy

When it came time for my youngest son to learn to drive, I told Roger he would have to do the instructing this time.  I am a failure as a driving instructor.  Three of the four children I taught to drive had accidents within a year.  Faith, our middle daughter, once lamented to me that she had been in four accidents and all with stationary objects!  One of her accidents was with the refrigerator we kept in the garage.  Faith has a lot in common with the customer who recently sent us this email.

We had a Beam built in vac unit...mashed it with the car...your sales person recommended an Imperium unit...the thing is quieter and more powerful than the Beam and better looking and half the price...thanks Fred E.

I am so sorry that Fred had an accident with his Beam central vacuum (and I just want to add this disclaimer, I did NOT teach Fred how to drive).  But I am so glad that Fred got to try our Imperium central vacuum.  It is a beautiful unit, in addition to being quiet and powerful.  If you are in the market for a central vacuum system, be sure to look at the Imperium. 
See the Imperium product line on our website

Central Vacuum Customer Referrals and Recomendations

We love our customers...They are lots of fun and they make it easy to do our job.  Today we got this request from one of our email customers..."Debra Johnson did a great job servicing this order. Someone buy her a beer!!"  Read on to hear what customers have to say about our team of experts...

Thank you and I'll get to your people in a week or so when I finish another project I'm in the middle of. The reason for this response is to let you know, and the company president if you wish, that your attitude and response to me was the best and most courteous I've heard on the phone in a long time. Thank you for helping make my day and I hope yours is a great one...

As far as the service with Central Vacuum Store, I was very impressed. You
guys have been very helpful, and that is much appreciated. On the vacuum
itself, it is absolutely wonderful. My wife has alpha-1 antitrypsin, which
is a terminal lung disease. Because of this she really cannot take the dust
produced from a regular vacuum. She hardly even knows it is running except
for the slight noise.  We are both absolutely grateful for the service and product that is
provided...

I want to thank Debra White for her extraordinary customer service! I had a problem with my purchase and she expeditiously handled the problem. Thank you...

We installed the vacuum system last week. It is really great. Thank you very much. We will probably order another one for our other house. Your salespeople were great to work with and the delivery was quick and easy...

Central Vacuum Referral Says it All

A recent email from a central vacuum customer:

Renee,
I am in love with our new central vacuum system.  It's hard to believe that keeping my house clean is so easy - and we have two dogs and five cats living in our home!  My only regret is that we waited so long to install it.  Now I'm remembering all the weekends I wasted trying to catch up on my vacuuming.  That's not a worry anymore because everyday I can quickly grab the hose, plug it into the outlet and vacuum up any mess.  I can even vacuum when my husband is still sleeping because he can't hear any vacuum cleaner noise in the bedroom.  I am a happier woman.  Take it from me... if you want a clean house but you hate vacuuming - the time, the noise, the dust that blows right back into the house, the mess of emptying the bag or canister every few minutes - then give yourself a break and get a central vacuum system.  Thank you for a great product!!
Kim A.

With two dogs and five cats, Kim can surely appreciate our Pet Lover's Accessory Kit.

Nutone Central Vacuum Attachments Upgrade an Old System

I recently received this email from a customer who decided to try to upgrade his older system by purchasing new central vacuum attachments and accessories.  His is a success story.  If you have an old system, and you think it is worthless, consider upgrading your attachment set.  Often customers blame their central vacuum system for poor performance instead of the real culprit, an inadequate attachment set.

"We have been in the process of renovating our house. We have an old Nutone
system in place from the 70's.  The old hose and vacuum head had died some
years ago and we were not happy with the either the hose or the head as they
were heavy and unwieldy. So we abandoned the central system and bought and
destroyed two upright vacuums through the abuse of our slow construction
process. After the last upright died we were considering one of the Dyson
vacuums as a replacement. Smarting from the sticker shock we actually
decided to replace the central hose and head as a stop gap measure until we
could figure out what we wanted in the way of an upright.

There has been a lot of improvement in the hoses and heads since the early
seventies! So we added an additional drop upstairs and then added two new
drops and an additional hose and head for the downstairs. We are very happy
with the end result and I don't think we spent much more than we would have
on the more expensive upright.

This was I think our third order from you. Since we are trying to match the
old system as best we can we have had to exchange pieces with you a couple
of times. Both times you folks were very helpful and your response time was
great. I wish you would handle some of the other things we need in our rehab
project."

Nutone Central Vacuum Attachments

Hide-a-Hose Central Vacuum for Dogs

In an earlier post I shared from one of our customer's David C.  He had written to tell us about his Hide-a-Hose installation using our 2x2 adaptors.  David also mentioned how much his Newfoundland was enjoying the Pet Lover's Accessory Kit.  I said I would post pictures of David's dog if he sent them along...well, here  is one of my favorites.
   

This looks like one happy dog.  Thanks for the pictures, David.  Check out our Pet Lover's Accessory Page.  David's Newfoundland is our pet of the month.  Send us your pet's picture and we will feature him as our customer's pet of the month.

Pet Lover's Accessory Kit

Central Vacuum Customer Reviews Hide a Hose and Schedule 40 Pipe

Schedule 40 for me.....

I will start by saying thank you for your 2x2 adapter. 

I decided the best thing for my installation was to use schedule 40 pipe.  Mainly because the local plumbing supply owner is a friend and buying pipe, fittings, whatever is very easy.  Another reason was for my decision to buy the hide a hose product.   

Well, I have to tell you that I am not disappointed in the least.  The only draw back I had was assembling 45 feet of pipe to house the hose when the vacuum was only 15 feet away.  I used Schedule 40 plumbing PVC 90 sweeps to make my run.  Although this allowed the hose to retract it seemed slow and I had to push the hose the last few feet.  I made a slight modification by changing the plumbing 90 sweeps with schedule 40 electrical conduit sweeps. Wow, what a difference and hang on to the hose.  It now retracts very fast and is working excellent.  Very impressed.

OH YEAH and the pet lovers attachments.  Our Newfoundland Loves it. 

From David C., one more satisfied Central Vacuum Stores customer.  As soon as David sends us a picture of that Newfoundland, we will post it for you all to see.