It's been a while since I posted some of our customer comments. They come in daily, and I would like to post them all, but I try to post the ones that are representative of the others.
I am going to let you in on one of the secrets of our success...I hope our competitor's aren't reading this...We believe our potential customers are like us...so we build our website and customer service on the things we like in a website....I buy most things online and I like to know what other people have to say about an online retailer before I buy. So if you are like me, and would like to know what others are saying about their experience with Central Vacuum Stores, here's another batch of comments from satisfied customers.
Great service, price and product--I'm no Bob Vila and you made it easy --Thanks
James R.
I would like to thank you for the excellent service your company and Roger provided to me. I was needing to replace an eighteen year old power head and hose and came across your site during an internet search. I put in a query and Roger called the next day and left his phone number. I called him back on 1/14/09 and ordered a Bargain Basement power head and hose for $200.00. I received my order the evening of 1/15/09 (I live about 90 miles from your store) and tried it out. The first thing I noticed was the lighter weight hose and then that the power head was a lot quieter and lighter than my old one. I am really happy with my purchase and will buy the central vacuum unit from you if and when mine fails. Thank you again.
Arthur D.
Thank you for your prompt and excellent service. I was able to replace the vacuum motor myself and the central vacuum works great. We also appreciate the no hassle replacement parts for the vacuum attachments that cracked while under warranty. It is uncommon to find friendly and efficienct support service like yours. I will certainly recommend Central Vacuum Stores to my friends. Thanks Again!
Ted I.
I have to say that in all of the ordering that I have done online, this was the most helpful and precise site that I have ever had. Your assistance was above and beyond even dealing face to face in a business. The timely, prompt response to my never ending questions was impressive, to say the least!Thanks so much. It is great to know that there really are still some personal perks that we can experience online, even at this distance! I will re-visit this site and order again, since everything worked out perfectly! Thanks.
Cheryl W.
Thank you for you help. I called, described the problem, and you were able to diagnose the problem over the telephone, you sent me the part and we were back in service within the week. Thanks again.
Paul M.
Thank you so much for steering my wife and I correctly towards the purchase of the Imperium CV3200 model last Saturday (Feb. 7). It arrived yesterday, I installed it last night and used it this morning for the first time. Both my wife and I are thrilled with it - both the work it does as well as being so quiet! Thanks also, for suggesting the Change Out/Finish Kit. As it turned out, I needed almost every inch of the tubing and elbows because the old one cracked during removal. Thanks again, for all of your help and assistance!
Bob A.
This was the 3rd or 4th purchase I have made from your business over the last few years, and I must say that on each occasion I have been very impressed with the knowledgeable and efficient customer service, and the quick processing and shipment of the orders. A pleasure doing business with your company, Best regards,
Vince
Chhaya was very helpful. She provided excellent service and was key to a good purchase experience. The price was right. The parts were exactly what I needed and delivered promptly. Overall, I would recommend your company without reservation.
James M.
Everything went extremely well. All materials arrived at my home as ordered and in good condition. Tracking per your e-mails was simple and arrival times were as scheduled. Just so you know, your pricing is far better than one of the major "box stores" and your on-line shopping was hassle-free. Fortunately for me(unfortunately for you), I most likely will not need another vacuum for a long time. However, if I ever do, I will shop your store without hesitation and will recommend your store without hesitation as well. Thanks
Bill
My parents love the new system. Installation was quick and easy and the results were above all expectations. All materials needed were included and everything fit perfectly. Imagine a home improvement project t that did not require multiple trips to the hardware store!! Thank you to the Central Vacuum Store for ensuring that everything went smoothly.
Kevin L.
I was pleasantly surprised by how quick I received my order. You obviously have an efficient operation and understand the value of excellent customer service. I would recommend your company without hesitation. Thanks for superb service.
David S.
I’m writing to tell you how much I appreciate the help you and your staff provided in resolving the recent warrantee problem I had with the hose on my central vacuum system. Dwight called me to be sure he had the correct information so a new hose could be shipped out ASAP. I am still amazed that this problem was resolved in such a short time. I am glad to recommend Central Vacuum Stores, Inc to my friends and neighbors. You have my permission to use my statements as you wish. Best Regards,
Dave C.
The order came through just fine. When we spoke on the phone, I realized then that you had so much knowledge of your products that this was going to be a good shopping experience. And so it was. The powerhead you suggested is amazing. Not only does it do its job perfectly but it wants to pull you across the floor with it. All the other parts ordered were correct and of great quality, in fact, I didn't realize that I would be getting new tubes with the powerhead. The central vac system in my house is now 16 years old. Im sure that I'll be in touch with you again. until then, thanks for all your concern an expertise. Yours is a great company. Thank You
Joe B.
I searched some random websites for the motor I needed and wound up frustrated.
I then went to your sponsored link on google and was amazed.You have a wonderfully useful website. I went right to the part I needed. I thought it must be a mistake it was so easy. Delivery was prompt and the part was a perfect fit. Thank you all.
Jon H.
Just wanted to drop a short note telling you how pleased I am with your Customer Service. I've recently returned a power head for warantee work and it was repaired and returned back in just a couple weeks, no hassle, no problem, It is truly a pleasure dealing with an out of state business that I can be assured will resolve any issues that may arise with a product. Please pass this note on to the ownership. I will certainly refer this company to everybody that asks about our central vac system. Great Job, Many Thanks.
Doug N.
I ordered the wrong part and I had no problem to return it. I really can recommend this company. I would rate this company as excellent in their products, service and customer care.
Brigitte B.
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